vanessa: 1
major credit card processing company: 0

vanessa wins! it's a triumph for the small business owner, taking stake and telling the big dogs what she thinks and just how badly she's getting ripped off! praise to the power of the complaint letter! well, that might seem like a pointless babbling, but i'm excited to report that the problems i have been having with my credit cards processing company are resolved...or so it seems.
this gives me faith that everyone has a voice...even if it means sending letters to the highest posts of a corporation.